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POST-OP RECOVERY SURVEY
Name
Email
How would you consider the quality of attention of the agent?
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What was the means of communication?
Other
Social Media
Phone Calls
The reply time was:
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The follow-up of the agent was:
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The ability of the agents to answer your questions and concerns:
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What would you say about your experience in regards of the coordination?
How did you feel when you arrived at our facilities?
What do you think about the location and accessibility of our facilities?
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How do you rate our facilities? (image, comfort, cleanliness, etc.)
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What would you say about the services we provide in Vive?
It is the newest in trends with updated procedures and technology.
They are ok but I wish they had more services.
They are not up-to-date compared to the competition
What do you think about the prices regarding the services we offer?
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¿How satisfied are you with the welcoming process?
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How was the attention of the reception staff?
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How was our staff support during your visit at our facilities?
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How was the attention received from our medical team?
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How you would consider your waiting time on the day of your scheduled appointment?
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What procedure did you receive?
Non-Invasive Aesthetic
Surgical
Package with aesthetic and surgical procedures
How would you rate your waiting time for the performance of your procedure?
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How do you consider the pre-surgical recommendations?
Clear and fortunate
Strict but appropriate
Confusing and no follow-up
I did not receive recommendations
About the post-surgical care...
They explained to me clearly
They told me a little without further details
They only gave me a folder
Did our medical team informed you about what the post-surgical symptoms would be?
Yes
No
Please evaluate the hospital room:
Furniture
must improve
acceptable
Cleanliness
must improve
acceptable
Comfort
must improve
acceptable
Decoration And Image
must improve
acceptable
Please rate the attention of the nurses at the hospital
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Rate your check-out process experience?
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Please consider that each procedure takes a different recovery time to see the final result
Please rate your satisfaction with the procedure results
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How likely would you be to recommend us to friends and family?
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How do procedure results impact your life?
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